The Norwich

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: May 25, 2026

The Norwich ("we", "us", or "our") operates the website thenorwichportland.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the rights you have over it. By using the Site or making a booking, you agree to the terms below.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you visit the Site.

1.1 Information you give us

  • Booking details: name, email address, phone number, billing address, check-in and check-out dates, number of guests, and any special requests you submit when reserving a stay.
  • Payment information: processed securely by our payment provider (Stripe). We do not store full card numbers on our servers.
  • Communications: the contents of any email, phone call, or contact form you send us.

1.2 Information collected automatically

  • Usage data: pages visited, time on page, referring URL, approximate location based on IP address, and device information (browser, operating system).
  • Cookies and similar technologies: used to remember preferences (such as your currency selection) and to measure traffic.

2. How We Use Your Information

  • To confirm and manage your booking on our reservation system.
  • To process payments and refunds in accordance with our cancellation policy.
  • To contact you about your reservation, respond to questions, and provide customer support.
  • To improve the Site, our listings, and the guest experience.
  • To comply with legal obligations and to enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share it only with the limited service providers required to operate the Site and to fulfill your booking:

  • Stripe — processes deposits and refunds. Stripe handles its own data in accordance with its privacy policy.
  • Vercel — hosts the website and stores booking records securely.
  • Legal authorities — only when required by law or to protect our rights.

4. Data Retention

We retain booking records for as long as needed to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements. You may request deletion of your information at any time (see Section 6).

5. Security

We use industry-standard safeguards to protect your data, including encrypted connections (HTTPS) and PCI-compliant payment processing through Stripe. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request that we correct or update inaccurate information.
  • Request that we delete your information, subject to legal retention requirements.
  • Object to or restrict certain processing of your data.
  • Receive your data in a portable format.

To exercise any of these rights, email us at thenorwichportland@gmail.com.

7. Cookies

Our Site uses small data files called cookies to remember your preferences (for example, whether you've chosen to view prices in USD or JMD). You can disable cookies through your browser settings, though some Site features may not work as expected.

8. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email.

10. Contact Us

If you have questions about this policy or how we handle your information, please reach out: